How I handle your device and your files

How I approach data during repair

• Your device is handled for diagnosis and approved repair work only.
• If data concerns matter to the repair, that should be part of the first conversation.
• If a backup is recommended before work begins, I'll say so clearly.
• If a drive may be failing, acting early matters more than hoping it clears up on its own.

What customers should do before repair

• Back up important files when possible.
• Tell me if the device contains business-critical or irreplaceable data.
• Include account-login issues, storage warnings, or missing files in the repair request.

Communication matters

If you have a concern about your data, put it in the work request so it's part of the plan from the start.