Do I need an appointment?
Yes. Customers are seen by appointment only.
Most people want to know how the process works, what to include in a request, and how to think about their data before repair. Start here.
Yes. Customers are seen by appointment only.
Yes. Every repair starts with a free diagnostic before paid work begins.
The most helpful details are the device type, brand, model, what the issue looks like, when it started, and whether the data is backed up.
Say that in the request. Data concerns should be part of the first conversation, especially if the drive is making noise, the system is failing to boot, or files are already missing.
Yes. The DIY guides are there for that. If you get stuck or want a safer second opinion, you can still request repair.
That depends on the issue, the device, and whether parts are needed. The estimate conversation is where timing gets clearer.